Compliance Hub

🔍

☁ Synced

🔍 Background & References

📅 Orientations

🎓 Training

✅ Active Compliance

🚪 Offboarding

📝 EVV Corrections

How candidates appear here

Candidates in this tab have completed Step 1 onboarding paperwork in Viventium, which automatically pushes them into AxisCare and triggers their appearance here. At this stage, all background checks (FCSR, and fingerprint if applicable) and reference checks must be completed before a hiring decision can be made. A candidate reaches Ready for Orientation only after 2 positive references and clear results on all three checks: OIG, EDL, and FCSR.

Candidate	Ref 1	Ref 2	Ref 3	Ref 4	OIG Check	EDL Check	FCSR BG	Fingerprint BG if out-of-state	Status	Actions

Caregiver	Hire Date	Agency Orientation + ALZ 6hr — cleared to schedule	First Client Contact	OJT In-Home + Online 6hr — all 12hr due within 30 days	Annual 5hr yr 2+	Overall	Actions

	Caregiver	OIG 90 days	EDL 90 days	FCSR annual	Fingerprint BG	Supervisory Visit annual	Performance Review annual	Actions

Employee	Last Day	AxisCare Deactivated	Viventium Updated	Equipment Returned	Final Paycheck	Exit Interview	Benefits End Date	Records Keep Until	Notes	Actions

How this works

Create orientation sessions below — set the date, time, and capacity (up to 6 per session). Use Copy Booking Link to send a candidate a personalized link where they can choose their preferred session. When they book, Zapier creates the Google Calendar event and texts them a confirmation.

June 2026

Click a highlighted day to view its sessions

All Upcoming Sessions

⏰ EVV Correction Deadline: Saturday 11:59 PM each pay period (Sun–Sat). | EVV system: WellSky Personal Care | Portal: mycaringcds.com

📋 Attendant Correction Form

mo-care.com/reference-form

Share this link with the attendant when they need to submit a correction

🔄 Required Correction Workflow — Follow Every Time

1️⃣

Attendant Submits

Attendant completes the EVV Correction Form — explains the error, correct time, and reason. Must submit before admin makes any change.

2️⃣

Admin Reviews

VA verifies the request against the consumer's care plan. Approves or denies the correction.

3️⃣

Update WellSky

VA updates the visit in the WellSky calendar with corrected clock-in/out times so the attendant is paid correctly.

4️⃣

Log & File

Log it here. File the signed form in the attendant's file AND the consumer's file. Both must retain documentation.

⚠️ Monthly Volume Monitor — EVV Compliance Tracker

⚠️ Missouri Medicaid (MMAC) treats high manual correction rates as a potential fraud indicator. Our internal standard is ≥85% real-time EVV compliance — no more than 15% of visits should require a manual correction. Every correction must have a documented reason and a signed form on file.

Total corrections this month

Highest single-attendant count

—

Internal thresholds

✅ Target: ≥85% real-time EVV rate

🟡 Agency-wide: 5+ corrections/month = review

🔴 Agency-wide: 10+ = red flag

🔴 Per attendant: 3+/month = red flag

No corrections logged this month.

📬 Pending Form Submissions

Loading submissions…

📋 Correction Log —

#	Visit Date	Attendant	Consumer	Original Time	Corrected Time	Reason	Form on File	WellSky Updated	Status	Actions
No corrections logged yet. Click "+ Log New Correction" to add one.

📌 EVV Correction Policy & Acceptable Reasons

✅ Acceptable Reasons for Manual Correction

Phone was dead / no battery at clock-in or out
App crashed or technical error (screenshot recommended)
No cell service at consumer's location (rural area)
Attendant forgot to clock in or out (occasional — not recurring)
WellSky app update caused disruption
Consumer's home phone not available for landline EVV

🚫 Red Flags — Patterns That Trigger MMAC Scrutiny

Same attendant requesting corrections repeatedly
Corrections that extend shift time (not just fix a missed clock)
Corrections submitted days after the visit
No signed correction form on file for an adjustment
3+ corrections in one month for the same attendant
10+ corrections agency-wide in one month
Pattern of corrections always on the same day/consumer

⚠️ Documentation Rule: Every manual adjustment in WellSky must have a corresponding signed EVV Correction Form on file before the correction is made. If MMAC audits a claim and there is no form, the adjustment looks fraudulent. Saturday 11:59 PM weekly deadline applies — corrections for the week must be in before that cutoff.

⚠️ The signed correction form must be received before updating WellSky. Log this record after the form is on file.

Visit Details

Attendant Name *

Consumer Name *

Date of Visit *

Date Form Submitted

Time Correction

Original Clock-In

Original Clock-Out

Corrected Clock-In

Corrected Clock-Out

Reason & Documentation

Reason for Correction *

Correction Form Received?

WellSky Updated?

Admin Info

Processed By (Admin)

Date WellSky Updated

Notes

📞 Called us 💬 Texted us ❓ Other / Unknown

Recurrence settings

End after

Number of sessions

Candidate

—

Booking Link

💡 Tip: Copy this link and paste it into a GHL text or email to the candidate.

Candidate

First Name

Last Name

Cell Phone

Lived outside MO in last 5 years?

References

Ref 1 Name

Ref 1 Phone

Ref 1 Email

Ref 1 Status

Ref 1 Form Link

Ref 2 Name

Ref 2 Phone

Ref 2 Email

Ref 2 Status

Ref 2 Form Link

Ref 3 Name

Ref 3 Phone

Ref 3 Email

Ref 3 Status

Ref 3 Form Link

Ref 4 Name

Ref 4 Phone

Ref 4 Email

Ref 4 Status

Ref 4 Form Link

Background & Compliance

OIG Exclusion Check — checks the federal exclusions database instantly.

OIG Status

OIG Check Date

OIG Document Link

EDL Check Status

EDL Check Date

EDL Document Link

FCSR BG Status

FCSR BG Date

FCSR Document Link

Fingerprint BG Status

Fingerprint Date

Fingerprint Document Link

Notes

Caregiver

First Name

Last Name

Hire Date

AxisCare ID (from their AxisCare profile — used for status sync)

Lived outside MO 5 yrs?

Basic Training — 12 Hours Total (all must be completed within 30 days of employment)

⚠ Agency Orientation and ALZ/Dementia must also be completed before first client contact.

Agency Orientation (2hr) — Date

Agency Orientation Signed Proof

Alzheimer's & Dementia Training (4hr) — Date

ALZ Training Hours Completed

ALZ Training Signed Proof

OJT In-Home/In-Office (4hr) — Date

OJT In-Person Signed Proof

OJT In-Person Proof Link (Google Drive)

OJT Online Training (2hr) — Date

OJT Online Signed Proof

First Client Contact

Date of First Client Contact (required in training file)

Annual In-Service Training (5hr/yr, Year 2+ only)

Last Annual Training Date

Annual In-Service Hours Completed

Annual Training Signed Proof

Signed Acknowledgments (Required in Employee File)

Code of Ethics Signed Date

Code of Ethics Proof Link

Participant Rights Signed Date

Participant Rights Proof Link

Active Compliance

OIG Exclusion Check — runs against the federal exclusions database instantly.

OIG Last Check Date

OIG Status

OIG Proof Link

EDL Last Check Date

EDL Status

EDL Proof Link

FCSR Initial Registration Date (within 15 days of hire)

FCSR Last Check Date

FCSR Status

FCSR Proof Link

Fingerprint BG Status

Fingerprint Date

Fingerprint Proof Link

Annual Supervisory & Performance

Last Supervisory Visit Date

Supervisory Visit Proof Link

Last Performance Review Date

Performance Review Proof Link

Completed By

Staff Member Name

Completed Via

Date Completed

Reference Information

Reference Name

Reference Type

Relationship to Applicant

How Long Have They Known the Applicant?

Reference Responses

Would you recommend this person for a caregiving position?

Reliability / Dependability

Works Well With Others

Honesty / Trustworthiness

Any concerns about this person working with vulnerable adults?

Additional Comments / Notes

First Name

Last Name

Last Day of Employment

Reason

Checklist

AxisCare Deactivated

AxisCare Date

Viventium Updated

Equipment Returned

Final Paycheck Issued

Final Pay Date

Exit Interview Done

Benefits End Date

Notes

Records Retention Through (auto: last day + 5 yrs)

Available Sessions (included in booking link)

Text message preview

Sent from GHL (417) 815-6423 via Zapier · Copy link only

Compliance Hub

June 2026

All Upcoming Sessions

📝 Log EVV Correction

Edit Orientation Session

Delete Orientation Session

Cancellation Details

Add Orientation Session

📋 Candidate Booking Link

Add Candidate

Add Caregiver

⚙️ Settings

🔍 Batch OIG Exclusion Check

Admin Access Required

Import Caregivers from CSV

Record Reference

Add Offboarding Record

📅 Send Orientation Booking Link